Our Cookie Policy

What are cookies and similar technologies?

Cookies are small text files that are placed on your computer by websites that you visit. Our site and our partners use cookies to enhance your experience, analyse traffic and for ad personalisation and measurement.

You can restrict or block cookies using your browser settings. Information on how to do this is detailed below in the “How to manage cookies” section.

We also use tracking pixels in our marketing emails. These pixels tell us if, and when, you opened an email from us. We use this information to better understand how customers engage with our content and to analyse the effectiveness of our marketing campaigns.

You can disable tracking pixels by changing your email settings to block the loading or display of external images.

How to manage cookies

Some cookies are strictly necessary to allow you to use the website and its features, such as storing items in your basket. Without these cookies these features cannot be provided which may impair the functionality of the website meaning you are unable to shop on our website.

You can select the cookies you would like this website to store on your device by changing your browser settings, or if you are starting a new session on the website by selecting which cookies you wish to opt out from. Each browser allows you to restrict or block cookies in different ways.

Details on how to do this in each browser can be found on the ICO website (please note that we are not responsible for the content of external websites), visit: https://ico.org.uk/your-data-matters/online/cookies/

Within most browsers you can utilise private browsing modes that typically do not save local data associated with the session, such as cookies. These are typically deleted when you close all the windows.

You can install a browser add-on to opt-out of Google Analytics in your browser across all websites (please note that we are not responsible for the content of external websites), visit: https://tools.google.com/dlpage/gaoptout

Types of cookies

We use 3 types of cookies on our website. They are: 

Strictly Necessary Cookies

These cookies are necessary for the website to function properly and cannot be switched off. They are typically activated in response to actions you perform that equate to a request for services, like setting your privacy preferences, logging in, or completing forms. While you have the option to configure your browser to block or alert you about these cookies, doing so may cause some sections of the website to malfunction. Importantly, these cookies do not retain any personally identifiable data.

Performance Cookies

These cookies enable us to track visits and identify the sources of traffic, allowing us to optimise our website's performance. They assist us in identifying the most and least frequented pages and understanding how visitors navigate the site. The information collected by these cookies is compiled and remains anonymous. If you choose to disable these cookies, we will be unable to determine when you've visited our site.

 

Targeting Cookies

Our advertising partners may set these cookies through our site to create a profile based on your interests and display relevant advertisements on other sites. While they do not directly store personal information, they operate by uniquely identifying your browser and internet device. If you choose to disable these cookies, you may encounter less personalised advertising.

 

 

Cookies that are used on our website

We have documented the partners and tools that create cookies that are used by this website and our partners use and their purpose. Please note that we are not responsible for the content of external websites.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Find out how to opt-out of Google Analytics across all websites in the “How to Manage Cookies” section.

You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites.

Google Tag Manager

This allows us to provide different elements of our website and ensure the performance is good.

Google Ads

Google Ads uses cookies to improve advertising by targeting advertising based on what is relevant for the user. They also allow reporting on advertising performance and to avoid showing ads that a user has already seen. This product collects and uses data using cookies. The data collected may be used to personalise advertising. You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites.

You can revoke your consent to ad personalisation by Google here: https://adssettings.google.com/

YouTube

YouTube is used to play videos embedded on the website. Cookies are set by YouTube to track usage of its services. You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites.

Snapchat

This allows us to provide relevant advertising to users and track conversions. 

Bing

This allows us to provide relevant advertising to users and track conversions.

Facebook

This allows us to provide relevant advertising to users and track conversions.

Pinterest

This allows users to share pictures via Pinterest / the "Pin It" button, and Pinterest can collect statistical information about usage of their service.

Triple Whale 

This allows us to measure the performance and health of the website, to help ensure you have the best experience possible.

Hotjar

This allows us to measure the performance, user activity and health of the website, to help ensure you have the best experience possible.

Klaviyo

Klaviyo is our email provider and we use this to tell us if, and when, you opened an email from us. We use this information to better understand how customers engage with our content and to analyse the effectiveness of our marketing campaigns.

Paypal

We use Paypal as a payment method on our site.

Vimeo

YouTube is used to play videos embedded on the website.

TikTok

This allows us to provide relevant advertising to users and track conversions.

Shopify

Our website is hosted on Shopify and they use a combination of essential and functional cookies to provide you with the best possible experience on our website.

Attentive

This is our SMS provider and they use cookies to provide personalised messages and advertising to our SMS subscribers.

Gorgias

Gorgias is our customer support system and they use cookies to improve your customer service experience.

Yopto

Yopto powers our referral programme and our on-site reviews and they use cookies to provide the best possible experience for you. 

Searchanise 

This is the tool that powers our on site search function, and these cookies are used to facilitate navigation, to display information more effectively and to personalise your experience.

CrazyEgg

This tool is used to anonymously analyse the way our website is used, with that analysis then helping us to provide the best service to you.